Sales Manager

About the Role

The Sales Manager is the primary point of contact for customers at Payton Violins. This is an on-site, floor-based role responsible for driving sales, building lasting client relationships, supporting day-to-day retail operations, and ensuring an exceptional customer experience.

You’ll work closely with ownership and help serve as the operational backbone of the shop during business hours.

Who You Are

• Passionate about music, musicians, and the instruments they play
• A natural relationship builder who earns trust quickly
• Highly organized, detail-oriented, and dependable
• Comfortable juggling multiple responsibilities without letting things slip
• Energized by a role that blends sales, operations, and community engagement
• Equal parts closer, consultant, and caretaker of the customer experience

What You’ll Do

Sales & Client Experience

• Guide customers through instrument and bow selection, rentals, upgrades, and long-term ownership decisions
• Close sales naturally through trust, product knowledge, and attentive customer care
• Follow up promptly after meaningful customer interactions
• Build long-term relationships with musicians, families, teachers, and schools
• Generate business through outreach, referrals, and community presence

Shop Leadership & Operations

• Serve as the primary point of contact for walk-in customers, appointments, phone calls, and website inquiries
• Maintain a welcoming, polished, and professional in-store experience
• Support the daily rhythm and organization of the shop floor
• Participate in recitals, events, teacher gatherings, and community-facing activities

Inventory & Systems

• Manage inventory of instruments, bows, and accessories
• Maintain rental records and support rental client services
• Help keep internal systems accurate and up to date
• Assist with website updates such as product descriptions and content changes

Marketing & Business Development

• Support marketing and outreach efforts as directed
• Develop relationships with local teachers, orchestra programs, and the broader music community
• Help expand the reach and reputation of Payton Violins

What We’re Looking For

• At least 2 years of relevant sales or customer-facing experience
• Strong interpersonal, oral, and written communication skills
• Excellent organizational ability and attention to detail
• Comfort with Google Workspace and willingness to learn internal systems
• Knowledge of string instruments preferred, or a demonstrated willingness to learn deeply
• Valid NY State driver’s license and ability to travel locally as needed

Why This Role Matters

At Payton Violins, sales is not transactional — it’s relational. This role is central to the growth of the business. You’ll help shape how musicians experience our shop, how families come to trust us, and how our reputation grows through the community.

If you love music, take pride in doing things the right way, and thrive in a role where no two days are exactly the same, we’d love to hear from you.